The customer is responsible for ensuring that the hotel completes the delivery. Only mylar balloons are permitted for hospital orders.ĭeliveries to hotel guests are made in care of the front desk, bell desk, or concierge. We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. The arrival time will be contingent on when the recipient returns the dispatcher's call. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. This call will be made the morning of the scheduled delivery date or the day prior to delivery. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. If the recipient is unavailable when we arrive, the balloons will be left at the business location.īalloons must be accepted in person and will not be left at the entrance unattended. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested. We are unable to provide anonymous delivery service. In order for us to provide a replacement or refund, we require that a photograph of the balloons be emailed to with a note providing the order number. After this deadline no replacements, refunds, or credits will be issued. We will take prompt action to address service issues that are reported no later than 3 days after delivery. If Balloon Planet is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange rescheduling or cancellation and refund. In the event of forecasted severe weather, a local Balloon Planet manager will contact the customer at least one day prior to delivery to reconfirm, postpone, or cancel/refund the order.īalloon Planet is not able to change or cancel an order if the request is made on the delivery date. Please consider your order canceled or changed only when you have received a confirmation by email. Please send your request by email to and leave a phone message at our dispatch center (86). Requests received after this deadline are subject to a cancellation charge ranging from 20% to 100% of the order value, with the amount determined by our local service provider. Orders cancelled or changed after this deadline will not be refunded.įor a full refund, the deadline to submit your request is 9am, Eastern Time (New York), 10 days prior to delivery. The deadline to modify or cancel and order is 9am, Eastern Time (New York), two days prior to delivery. Submitting an order indicates acceptance of the following cancellation policy. Guaranteed to stay inflated for 2 days if used indoors only. Inflated and delivered by our local balloon studio. We are unable to offer product guarantees if the balloons are used outdoors. Depending on the weather, they may or may not be OK if used outdoors. Our balloons are guaranteed to float and remain perky for 2 days if used indoors. However, they can easily be untied from their anchor and re-arranged as desired. Because balloons usually twist and turn when disturbed or moved, we do not guarantee that they will arrive or remain in a specific formation. It may not accurately represent how the bouquet will appear in person. The accompanying illustration attempts to show most of the front view of each balloon used in this bouquet. So that the balloons can be untied from the weight and used as separate displays, we do not trim the ribbon lengths, which means there may a collection of extra ribbon around the weight. Each balloon is tied to an 8ft-long piece of curling ribbon.
0 Comments
Leave a Reply. |